Bookkeeping Institute of Australia

PAYMENT TERMS, DEPOSITS, CANCELLATION INFORMATION

GENERAL

Payment Terms:

Payment may be made by Credit Card (Visa, Mastercard), PAYPAL or EFT to Bookkeeping Institute of Australia Pty Ltd prior to the commencement date of the course. Instalment payments are arranged through Bill Buddy an organisation that meets the Payment Card Industry (PCI) Data Security Standards. These are standards that were developed by major credit card companies to safeguard customer card information.

Deposits:

If you make a booking more than 10 days in advance but do not secure it with a credit card, you can either pay the full amount to secure the booking or, if you do not wish to pay for the whole course at that time, you may secure the booking with refundable deposit. This option only applies to bookings made more than 10 days in advance. If a student decided that they wish to cancel a Nationally Recognised Training course after payment of the deposit an administration fee of $150 will be deducted from the deposit.

TRAINING CENTRE COURSES - SELF PACED COMPUTER COURSES.

Training Methods:

There is an old Chinese Proverb that reads "Tell me and I’ll forget. Show me and I may remember. Involve me and I’ll understand." For our trainer led courses we tell, show and involve our clients. However for our computer software courses (MYOB, Reckon) we use first rate self-paced course E-manuals which enable our students work through a series of "hands on - real world" exercises.

Course Guarantee:

Once payment has been received and accepted we guarantee that we will not cancel a computer learning self-paced course as a result of you being the only participant. If there are insufficient numbers for a Nationally Recognised Training course we reserve the right to ask students to change days or take the course online.

Course Cancellation:

If we do however have to cancel a course due to circumstances beyond our control we will refund 100% of your course fee to you.

If you cancel a self paced course: Because we schedule all of our courses to run as soon as we receive the first booking there is a cost involved and should you cancel your attendance of a course at short notice, to which you may be the only participant, we are unlikely to be able to schedule an alternative course and we will advise to take the course as distance learning.

Postpone Course:

We know that things happen and provided we have other participants booked on your course we are happy to give you a raincheck for a later date (up to a maximum period of 6 months) if you notify us within 2 working days of the start of the course, or if the circumstances involve personal injury or illness to either yourself or a near relative. A change in your work circumstances does not qualify for a raincheck.

NATIONAL RECOGNISED TRAINING [NRT]- DISTANCE LEARNING COURSES

NRT Courses ordered for distance learning:

We will provide your initial nationally recognised training welcome pack within approximately 10 days following confirmation of payment and information to access to download the course files will be sent to you by email. If we cannot meet this timeframe we will contact you to discuss your options. Our welcome pack and textbooks are shipped via Australia Post using Parcel Post. Express Post is an optional extra.

Return of course manuals and exercise disks purchased for distance learning:

If you decide that you do not wish to proceed with a Nationally Recognised Training course after receiving and accessing all of the course material we will charge a 20% rehandling fee in addition to a 10% cancellation fee. That means that we will refund to 70% of your course fee within 14 days of access by you.

PRODUCT SALES - BOOKS, SOFTWARE OR HARDWARE

Shipping on software and books:

Subject to stock levels you should receive any ordered software or hardware products or books within 10 working days of payment confirmation. If we cannot meet this timeframe we will contact you to discuss your options.

If you cancel a product order:

Because there is a cost involved in preparing your order, should you decide to cancel an order we will charge a 10% cancellation fee.

Return of faulty products:

Should you receive a faulty product from us (e.g. an unreadable CD), please contact us by e-mail or phone immediately (i.e. within 7 days of receipt) and we will arrange for the item to be replaced with all possible haste. A faulty product is not considered to be grounds for a refund - only a replacement.

Return of software and hardware products:

We regret that we are unable to accept the return of any software (not including that provided with our training courses) or hardware product for refund under any circumstances.

Right of Modification:

We reserve the right to change or modify our policies and procedures and terms and conditions at our sole discretion and to cancel a tutorial course with insufficient numbers.

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